Instructor FAQ

📊 How does the platform work for creatives? Simply sign up and set up your profile to get listed. Link up with Stripe to start accepting bookings. Don't forget, collecting reviews after each session boosts your credibility on Wimzee and attracts more learners your way!

🛡️ What does it require to list my creative experience? Creative bonafides and professional experience as a creative. A background check to ensure safety for parents and young learners. Valid insurance to protect yourself and your clients (we recommend Next Insurance for small business owners and independent contractors).

🤝 Is joining this marketplace free for creatives? Absolutely, signing up and listing your creative experience is completely free. We're here to streamline the connection between young learners and creatives. We apply a 15% commission on each transaction: about 5% of the commission is applied to Stripe transaction and payout fees and the rest is to cover operational costs on this platform.

❓What are marketplace fees? Marketplace fees help to cover the costs from operations, transactions and marketing. Some examples include Apple App store takes 30% commission fees; Twitch takes a 50% cut of subscription fees.

📝 How can I craft my instructor profile? Once signed up, go to Profile settings to set up your profile and payout details. Follow the steps to upload profile pictures and craft a snappy introduction.

💼 How do I list my creative experiences? Click "Post a new experience" in the top right corner. Follow the prompts to detail your creative experience. The more specific, the better – our system uses these details for accurate learner-instructor matchmaking.

🏋️‍♂️ Can I offer my experience online or in-person? We are focusing on online experiences to start and will happily add in-person. We suggest starting with online experiences as it is easy to start and helps establish trust with parents and young learners.

🗓️ Can I personalize my availability and schedule? Simply swing by your listing and edit your availability. Keeping this info current ensures smooth matches.

✅ How do I accept a booking request? When you receive a new booking, you will be notified by an email. Make sure to click the link to accept the booking before it expires.

🔰 How does this platform protect my banking information? Stripe is a widely recognized and trusted payment processing platform that facilitates online transactions for millions of businesses. Note that all payments are powered securely by Stripe and no banking details are saved on the platform.

💰 When do I get paid? In just 2 days after each creative experience, the platform automatically marks the experience as complete. You'll then receive a payment email from us. Please allow up to 7 days for the funds to be deposited into your bank account.

👍 When will I be able to get ratings and reviews from parents and young learners? After the creative experience is marked as complete, both you and your client will receive an email inviting you to leave reviews for each other. Positive reviews can have a great impact on boosting your experiences on the platform!

💬 How can I chat with clients? You will get email notifications when clients initiate a chat or book your services. After that you can provide more details via the chat function on our platform.

⏳ What about session changes or cancellations? Session changes or cancellations are sorted out between you and your client. Just make sure your policy is clear and followed to prevent any hiccups. If a client wants to reschedule, please send us an email 24 hours in advance to help the client cancel the session and then the client can book a new one.

🤔 What if I run into client-related issues? We trust your professional prowess in handling conflicts. It's part of your role to address matters and ensure clients enjoy a positive training experience.

🙌 Do you provide resources and support for trainers? Absolutely! Join our vibrant Facebook community for some added insights. Got questions or feedback? Give us a shout at help@joinwimzee.com, and we'll chat back within 2-3 business days. We are here to support you!

Launch a creative experience